If you're a parent a few weeks past a diagnosis, your head is full of questions you haven't said out loud yet. Here are honest answers to the ones we hear most. Tap any of them.
✦Will they actually know my child?
Yes — and not in a brochure way. Small caseloads are built into our business plan, not promised after the fact — deliberately small enough that a team can know a favorite character, what triggers a belly-laugh, and what a hard day looks like before it becomes a meltdown. That's the standard we're designing to.
✦What if my child cries the whole first day?
Then the first day's job is done: we learned what's hard. Some kids need a week of just playing before therapy looks like therapy. That's not a setback — that's the assessment working. Making a parent feel their child failed a first day is exactly what intake is being designed to prevent.
✦Will I be judged?
No. You've been doing one of the hardest jobs there is, without a manual. Parents don't get graded here — the culture being written down is coffee, honest conversations, and zero condescension. You'll be part of the team.
✦Will I always know what's going on?
That's the design standard: the plan, the why behind it, and how it's going — in plain English, not clinical jargon. Progress reviews on a schedule are being written into the operating model now. If a parent is ever surprised about their own child's care, we've failed. Parents are welcome in the building, not just the lobby.
✦What happens on the very first day?
The first day we're designing: your child greeted by name at the door, a tour at their pace, something familiar already on the shelf because intake asked first, and a parent conversation that ends with you knowing what happens next.
✦What if I'm scared?
Most parents who walk in are — they just hide it well. You don't have to hide it here. The first months after a diagnosis are heavy, and part of our job is carrying some of that weight. Your child gets a team. So do you.
